Returns & Exchanges

At Royal Roastery NOLA, we strive for perfection in every roast; however, due to the perishable nature of our artisanal coffee, we handle returns and exchanges with specific care to ensure food safety and customer satisfaction.

1

Contact Our Team

Email our customer support within 7 days of receiving your order with your order number and a brief description of the issue.

2

Provide Proof of Quality

For damaged or incorrect items, please attach a clear photograph of the product and packaging to your initial email for rapid verification.

3

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number or confirm your eligibility for a direct replacement.

4

Resolution Process

Once approved, we will initiate a refund to your original payment method or ship a fresh replacement batch at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing